Thank you for partnering with Poetry and Prose Journals as your source for your journaling and planning needs. If you have any questions or concerns regarding the following policies or your order, please contact us at admin@poetryandprosejournals.com
CANCELLATIONS/EXCHANGES/REFUNDS:
Cancellations:
Cancellations are permitted within 24 hours of placing an order with a $25 processing fee.
Exchanges and Refunds:
All exchanges and refunds will incur a 25% restocking fee.
We cannot exchange or refund any used or customized items. If the product has already been shipped, request for returns or exchanges must be submitted within 5 business days of receiving the product. Exchanges or refunds will not be issued until the unused product has been received in the studio.
CUSTOM ORDERS:
Custom orders are accepted on an individual basis. We consider accepting custom orders when the product is available and the customization falls within our brand guidelines. Please email us at admin@poetryandprosejournals.com prior to placing a custom order that does not appear on the website. Ordering from the website with a custom order request placed in the notes does not guarantee that your request can be fulfilled and will result in the Cancellation/Exchange/Refund fee outlined above, if we are unable to accommodate your custom order.
ERRORS OR DEFECTS:
If you have received an order and your item has an error or defect, please contact us via email at admin@poetryandprosejournals.com within 48 hours of receipt from USPS. We quality check every journal before it is packaged and shipped and do not anticipate any issues. Leather does come with a certain amount of markings on the skin from nature due to things like bug bites and branding. These are not considered defects.
SHIPPING:
Production time for your order is approximately 10 business days. Shipping time is not included in the production time. The utmost care is taken when packaging your order and it is sent via USPS. A shipping notification with tracking details will be emailed to you once your order is boxed and ready to ship. We cannot guarantee the time taken for the Postal Service to deliver your order.
